Privacy Policy

1. What personal data we collect

• Contact and lead data: name, email address, phone number, and the message you send.
• Technical data: IP address, browser type, device identifiers, and usage/traffic information (including through cookies and similar technologies).
• Data you provide in correspondence: details included in your questions, requests, or complaints.

2. How we use personal data

We use personal data to:

• Respond to your inquiries and provide requested information.
• Deliver onboarding/lead follow-up and coaching (if applicable), including communicating with you about services.
• Manage customer support and handle complaints through our contact channels.
• Maintain site security, prevent fraud, and improve the website.
• Perform analytics and comply with cookie/tracking consent requirements.

Legal basis for this policy includes, as applicable: Law of Ukraine “On protection of personal data” (від 01.06.2010 № 2297-VI); Law of Ukraine “On Consumer Rights Protection” (від 10.06.2023 № 3153-IX) and Law of Ukraine “On Consumer Rights Protection” (від 12.05.1991 № 1023-XII); Law of Ukraine “On electronic commerce” (від 03.09.2015 № 675-VIII); and Law of Ukraine “On electronic commerce” (від 03.09.2015 № 675-VIII) in contexts of online contracting and identity/sender information.

3. Cookies and tracking

We may store and/or read identifiers from your device using cookies or similar technologies. Where consent is required, we will request and record your preferences before placing non-essential identifiers. We process personal data resulting from cookie/tracking only in accordance with applicable requirements.

For cookie/tracking consent and identifiers handling, we refer to: Law of Ukraine “On protection of personal data” (від 01.06.2010 № 2297-VI) and Law of Ukraine “On electronic commerce” (від 03.09.2015 № 675-VIII).

4. Disclosure and dispute/contact handling

We provide consumers with accessible, complete, accurate, and timely information about us and our services prior to or at contracting for distance/e-commerce services. We also enable consumer dispute handling through our contact details, including in writing.

We rely on the following: Law of Ukraine “On Consumer Rights Protection” (від 10.06.2023 № 3153-IX) and Law of Ukraine “On Consumer Rights Protection” (від 12.05.1991 № 1023-XII). Where applicable in online contracting contexts, we also ensure users can easily access identity/sender information of the e-commerce entity under Law of Ukraine “On electronic commerce” (від 03.09.2015 № 675-VIII).

5. International transfers

We may transfer personal data to service providers operating in other countries to support website operations. Where such transfers occur, we take measures designed to protect personal data and ensure lawful processing in accordance with applicable Ukrainian requirements.

6. Data retention

We retain personal data only for as long as necessary for the purposes described in this policy, including to respond to inquiries and resolve disputes, and for the period required by applicable law. Retention periods may vary based on the nature of the data and the purpose of processing.

7. Your rights

• Access to your personal data and information about its processing.
• Request correction of inaccurate data.
• Request deletion or restriction of processing in cases provided by law.
• Withdraw consent where processing is based on consent (withdrawal does not affect processing already performed).
• Submit complaints and seek dispute resolution through the channels provided below.

For rights related to personal data and lawful processing, see Law of Ukraine “On protection of personal data” (від 01.06.2010 № 2297-VI).

8. Health/medical advertising notice (if applicable)

If any of our marketing content is classified as healthcare or medical-service advertising (including therapeutic or medical claims), it will include the required health warning language in accordance with applicable law.

Health advertising requirements are referenced under: Law of Ukraine “On Advertising” (Закон України “Про рекламу”) — Article 21.

9. Contact us

To exercise your rights, submit a complaint, or request information about processing, contact us at:

For consumer complaint submissions and dispute paths referenced by consumer-protection rules, we refer to: Law of Ukraine “On Consumer Rights Protection” (від 10.06.2023 № 3153-IX).